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FAQ

WHAT IS A SEIKO MOD WATCH ?

A Seiko Mod is acustomizedversion of a standard watch. The term "MOD" comes from "modification". These modifications are generally made for those who wish topersonalizetheir watch according to their specific tastes or needs.Modificationscan vary considerably, from minor aesthetic changes to more complex technical revisions. What makes Seiko Mod watches particularly amenable to modification is the wide availability of spare parts. This abundance of components enables a wide range of customization, making each Seiko Mod watchunique.

HOW LONG DOES IT TAKE TO FINISH?

Each custom timepiece is hand built To ensure the highest possible standards, we have a lead time of 1 - 3 day the date of order to shipment. This allows us to carry out the necessary quality control procedures and ensure that your watch is made to your satisfaction.All orders placed through our website are subject to the given lead time even if the item is shown as "In stock".Each watch is assembled by hand piece by piece in a completelyhandmade wayby an expert with more than10 years of experience.

DO YOU OFFER A WARRANTY?

Every watch manufactured in our workshop comes with a free one year warranty. This warranty covers manufacturing defects and operating problems under normal use. However, it does not cover scratches, damage from opening the watch.

How to check order status?

We offer worldwide shipping. After your order is shipped, you will receive an order email containing your package's order number and tracking number. You can check your order and shipping status in the menu bar (TRACK YOUR ORDER) on our website. This allows you to track your order's progress at every stage of the delivery process, providing a transparent and reassuring experience.

CAN I EXCHANGE OR RETURN MY WATCH?

You can return the item within 14 days of receipt if it is undamaged, unused, and in its original packaging with all tags attached.
We also offer exchanges at no additional cost if there are any issues with the delivery or if you receive a damaged package.
Please note that this policy does not apply to customised watches.
If you request a return, we will provide youvith the most suitable return address. If you have any questions about size or other specifications, please feel free to email us.

TARIFFS?

We have adopted a two-way customs clearance transportation service provider, and you do not need to pay any customs duties when you receive the package.(Unless there are special circumstances)