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FAQ

WHAT IS A SEIKO MOD WATCH ?

A Seiko Mod is acustomizedversion of a standard watch. The term "MOD" comes from "modification". These modifications are generally made for those who wish topersonalizetheir watch according to their specific tastes or needs.Modificationscan vary considerably, from minor aesthetic changes to more complex technical revisions. What makes Seiko Mod watches particularly amenable to modification is the wide availability of spare parts. This abundance of components enables a wide range of customization, making each Seiko Mod watchunique.

HOW LONG DOES IT TAKE TO FINISH?

Each custom timepiece is hand built To ensure the highest possible standards, we have a lead time of1 - 2 weeksfrom the date of order to shipment. This allows us to carry out the necessary quality control procedures and ensure that your watch is made to your satisfaction.
All orders placed through our website are subject to the given lead time even if the item is shown as "In stock".
Each watch is assembled by hand piece by piece in a completelyhandmade wayby an expert with more than10 years of experience.

DO YOU OFFER A WARRANTY?

Every watch manufactured in our workshop comes with a free one year warranty. This warranty covers manufacturing defects and operating problems under normal use. For added peace of mind, you can also purchase a 2-year warranty extension. However, it does not cover scratches, damage from opening the watch, or water resistance issues, as our watches are not designed for swimming or similar activities. To ensure the longevity of your watch, we recommend avoiding such activities.

WHAT ARE THE ESTIMATED SHIPPING TIMES?

We provide global delivery services. All of our watches are assembled and transported from our workshop in China
For international goods outside the United States, the estimated delivery time is 7-20 days.
For delivery within the United States, the delivery time is 7-15 working days.
Once your order is ready for shipment, we will send you your tracking number via email system. This will enable you to track the progress of orders at every stage of the delivery process for a transparent and reassuring experience.

Why is your watch cheaper than other retailers?

Because the world's largest watch industry chain is in China, we are a Chinese watch manufacturer. The watches you see on the market that cost $300-400 are the same as our $200 watches, without intermediaries. This is our biggest advantage. We also offer a wholesale model.

WHERE IS MY ORDER CONFIRMATION?

Your order confirmation is automatically sent to your email address/phone number as soon as you place your order. If you do not receive it within 24 hours, please contact us via email to check if there was an issue with your order.Before reaching out, please check your spam or junk folder, as the confirmation may have been redirected there.

CAN I EXCHANGE OR RETURN MY WATCH?

You can return the item within 14 days of receipt if it is undamaged, unused, and in its original packaging with all tags attached.
We also offer exchanges at no additional cost if there are any issues with the delivery or if you receive a damaged package.
Please note that this policy does not apply to customised watches.
If you request a return, we will provide youvith the most suitable return address. If you have any questions about size or other specifications, please feel free to email us.

What if I receive a watch with quality issues?

Don't worry, we will check the quality before shipping. If you receive a watch with quality issues, you can take a video and send it to our customer service for confirmation. We will send you a new watch for free. free

The issue of tariffs

We have adopted a two-way customs clearance transportation service provider, and you do not need to pay any customs duties when you receive the package.(Unless there are special circumstances)