FAQ

Can i adjust the strap size?

Totally! We include a tool kit on all orders to help you adjust the strap properly.

How much does shipping take?

Free shipping
Shipping takes about 2-3 weeks from the time the order is placed.

Special cases such as custom watches may take longer than 3 weeks

What is your watch warranty service like?

All watch movements are under warranty for 3 years (man-made damage is not covered by the warranty).
All watches can enjoy one free shipping warranty service. For example, if I just bought a watch, but it was accidentally broken in the third month, you can send it back to us and we will provide you with one free warranty. We will bear the round-trip transportation costs.

I want to customize a watch, but I don’t know how to make a CRD file. Can you help me design a logo?

Don't worry, if it's just a text design, you just need to send us the text, and we will design a crd file for you first to let you know the effect. We will arrange the shipment only if you are satisfied with the design. If it's a pattern design, you need to send us a picture or hand-drawn drawing, and let us help you design it.

Do I need to pay customs duties after I place an order?

Generally, you don't need to pay any fees (except in special circumstances)

What's your packaging like?